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Privacy policy

Firesafe-Online provide this privacy statement to demonstrate our commitment to our customers privacy. The following discloses our information gathering and dissemination practices for the website www.firesafeonline.co.uk.

We may use your IP address to help diagnose problems with our server, and to administer our Web site. If you elect to download from our site our software registration form requires users to provide contact information such as name, email address, mailing address and phone number. Further the application may ask for unique identifiers such as your password and data encryption key. If you subscribe to our service, the software registration may require entry of financial information such as your credit card numbers.

We use customer contact information from the registration form to send the user information about our company and service. The customer's contact information is also used to initiate direct contact when such contact is deemed necessary. This contact is directly related to the operation or support of Firesafe-Online services. Financial information that is collected is used to bill the user for products and services as agreed.

Some versions of the software may be distributed through authorised resellers of Firesafe-Online solutions. These resellers have a customised version of the solution. Authorised resellers may have access to the customers who registered with them through secure access between the reseller and Firesafe-Online. The information resellers can view is limited. All unique identifiers and financial information cannot be view by anyone other than Firesafe-Online authorised personnel. Firesafe-Online authorised personnel only view such information for the purposes of billing or upon request of the customer.

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control.

We give users the option, on request – via the email address below, to remove their information from our database and so not receive future communications or to no longer receive our service.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please send email to

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